Customer Success Associate

Today some of the top consumer brands rely on the Sideqik platform to understand and improve influencer marketing efforts. The customer success team is responsible for onboarding customers, maintaining customer relationships, and ensuring customer success within the platform.

Montage of Sideqik Office and a neon hello sign

We are looking for a customer success manager to join our customer success team, reporting to the VP of Customer Success. In this role as a Customer Success Associate, you will be responsible for ensuring our customers are supported and successful within our platform.

What You'll Do

  • Support customer engagement and communication initiatives (e.g. development of customer newsletter and product councils)
  • Ensure customer information is up to date in CS platforms (e.g. Salesforce, ChurnZero, Monday.com) 
  • Assist with customer support and tickets in Zendesk / Intercom
  • Assist with the preparation of customer meetings
  • Participating in customer meetings 
  • Support any customer / industry research needs 
  • Assist with the development of customer collateral 
  • Assist with Demo Prep and Customer Discovery process

What You'll Bring

  • 1+ years engaging in relationships with customers and/or clients (e.g. customer success, account management, business development or another client-facing role)
  • Working knowledge of social media and/or influencer marketing
  • Interested in influencer marketing and/or active on social media 
  • Experience in the consumer marketing industry is a plus
  • Ability to collaborate and manage deadlines across other teams
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Impeccable attention to detail
  • Ability to project manage and ensure deadlines are met
  • Experience in excel, powerpoint, and google drive 
  • SasS experience preferred but not mandatory
  • Bachelor’s Degree

Ready To Influence?

Fill out the form below and submit it to us. A representative from Sideqik will be in touch!

Benefits Include:

Medical/Vision/Dental

Untracked PTO

401k contributions

Remote work with WeWork benefits

Incentive stock options

Home Office Reimbursement

Virtual Hangouts

Paid holidays