Customer Success Manager

We are looking for a customer success manager to join our customer success team, reporting to the VP of Customer Success. In this role as a Customer Success Manager, you will be responsible for ensuring our customers are supported and successful within our platform. 

Today some of the top consumer brands rely on the Sideqik platform to understand and improve influencer marketing efforts. The customer success team is responsible for onboarding customers, maintaining customer relationships, and ensuring customer success within the platform.

Responsibilities 

  • Lead the day-to-day relationship with customers (mid-market to enterprise level customers)
  • Responsible for customer’s success within platform driving adoption; leading to renewals, expansion, and advocacy 
  • Quarterbacking experiences by various cross-functional teams, on behalf of the customer
  • Understanding and communicating ROI for our customers

Requirements 

  • 3+ years managing relationships with customers and/or clients (e.g. customer success, account management, business development or another client-facing role) 
  • 3+ years of experience in social media and/or influencer marketing 
  • Experience in the consumer marketing industry is a plus 
  • Ability to collaborate and manage deadlines across other teams 
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Impeccable attention to detail
  • Ability to project manage and ensure deadlines are met
  • SasS experience preferred but not mandatory
  • Bachelor’s Degree 

To apply, please fill out this application.