Customer Success Manager

Today some of the top consumer brands rely on the Sideqik platform to understand and improve influencer marketing efforts. The customer success team is responsible for onboarding customers, maintaining customer relationships, growing our customer accounts and ensuring customer success.

We are looking for a customer success manager to join our customer success team, reporting to the Senior Customer Success Manager. In this role as a Customer Success Manager, you will be responsible for ensuring our customers are supported and successful within our platform.

Why You'll Love Working at Sideqik

Fun Environment: We believe in an open office. Music plays. Jeans are worn. We don’t take ourselves too seriously. You will become part of an amazing culture with supportive leadership. We work as a team to help everyone learn and grow. Your ideas directly impact the rest of the company. Collaborate across teams

You’re Covered: Competitive Salary and Benefits
Flexible Hours: Don’t worry about being a night owl or an early bird
West Midtown Location: Centrally located for easy commutes and lots of eats
Frequent lunches and outings

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

What You'll Do

Lead the day-to-day relationship with customers (SMB to mid-market customers; across several different industries)
Improve customer service results by evaluating and re-designing processes, establishing and communicating service metrics, and monitoring results
Responsible for customer’s success within platform driving adoption; leading to renewals, expansion and advocacy
Quarterbacking experiences by various cross-functional teams, on behalf of the customer
Understanding and communicating ROI for our customers

What You'll Bring

3+ years managing relationships with customers and/or clients (e.g. customer success, account management, business development or another client-facing role)
2+ years of experience in social media and/or influencer marketing preferred
Experience in the consumer marketing industry is a plus
Ability to collaborate and manage deadlines across other teams
Experience in working with complex, multi-divisional, multi-geographical customers
Impeccable attention to detail
Ability to project manage and ensure deadlines are met
SasS experience preferred but not mandatory – we also love client service experience or marketing
Bachelor’s Degree

Customer Success Manager

Why You'll Love Working at Sideqik

What You'll Do

What You'll Bring

Ready To Influence?

Benefits Include:

Medical/Vision/Dental

Unlimited PTO

401k contributions

West Midtown location

Paid holidays